Privacy Policy

Effective Date: 5 September 2026
Last Updated: 5 September 2026
Website: easydrop.in

EasyDrop (“EasyDrop”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of customers, users, merchants, restaurants, delivery partners and visitors who use our website, mobile application and related services.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you use the EasyDrop website, mobile application, e-commerce services, food-delivery services, payment services and other related services (collectively, the “Services”).

By accessing or using EasyDrop, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use EasyDrop, we may collect the following information.

A. Account Information

When you create an account, we may collect:

• Full name;
• Mobile number;
• Email address;
• Password or authentication information;
• Profile information; and
• Other information necessary to maintain your account.

B. Delivery Information

When you place an Order, we may collect:

• Delivery address;
• Location information;
• Landmark;
• Contact number;
• Recipient name;
• Delivery instructions; and
• Other information required to complete delivery.

C. Order and Transaction Information

We may collect information relating to your Orders, including:

• Products purchased;
• Food items ordered;
• Restaurant or merchant details;
• Order value;
• Discounts and coupons;
• Payment status;
• Transaction reference;
• Refund information;
• Cancellation information; and
• Customer support history.

D. Payment Information

Payments may be processed through third-party payment service providers.

EasyDrop may receive transaction-related information such as payment status, transaction ID and payment method.

Where payment information is processed directly by a third-party payment provider, EasyDrop may not store complete card, banking or other sensitive payment credentials.

E. Device and Technical Information

When you use our website or application, we may collect technical information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Application version;
• Device identifiers;
• Language and time-zone settings;
• Log information; and
• Usage information.

F. Location Information

Where you enable location services, EasyDrop may use location information to:

• Identify serviceable areas;
• Show nearby restaurants and stores;
• Calculate or estimate delivery;
• Provide order tracking;
• Improve delivery accuracy; and
• Provide location-based services.

You may disable location permissions through your device settings, although certain Services may not function properly without location information.

2. How We Use Your Information

We may use personal information to:

• Create and manage your account;
• Process and fulfil Orders;
• Arrange food and product delivery;
• Process payments;
• Process refunds and cancellations;
• Provide customer support;
• Verify identity or account information;
• Send order and delivery notifications;
• Communicate with you about Services;
• Prevent fraud and misuse;
• Detect security incidents;
• Improve our website and application;
• Analyse usage and performance;
• Personalise content and offers;
• Administer promotions and loyalty programmes;
• Comply with applicable laws and legal obligations; and
• Protect the rights, property and safety of EasyDrop, Customers and other persons.

3. Communications

We may send service-related communications through:

• SMS;
• Email;
• Telephone calls;
• Push notifications;
• WhatsApp or other messaging services; and
• In-app notifications.

These communications may relate to Orders, payments, delivery, cancellations, refunds, account security and customer support.

Where applicable, promotional communications will be subject to your preferences and applicable law.

4. Cookies and Similar Technologies

EasyDrop may use cookies, pixels, SDKs, local storage and similar technologies to:

• Keep you signed in;
• Remember preferences;
• Understand website usage;
• Improve performance;
• Measure marketing effectiveness;
• Prevent fraud; and
• Provide relevant content.

You may control certain cookies through your browser or device settings.

Disabling certain cookies may affect Platform functionality.

5. Sharing of Information

We may share information with appropriate parties where reasonably necessary to provide the Services.

These may include:

Restaurants and Merchants

Information necessary to prepare and fulfil your Order may be shared with the relevant restaurant, merchant or seller.

Delivery Partners

Information such as your name, phone number, delivery address and delivery instructions may be shared with Delivery Partners for completing your Order.

Payment Service Providers

Transaction information may be shared with authorised payment processors and financial service providers.

Technology and Service Providers

We may use third-party providers for:

• Hosting;
• Cloud services;
• Analytics;
• Customer support;
• SMS and email;
• Notifications;
• Maps and location;
• Fraud prevention;
• Logistics; and
• Other technology services.

Government and Law Enforcement Authorities

We may disclose information where required or permitted by applicable law, legal process, court order or governmental request.

6. Business Transfers

If EasyDrop undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

7. Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information from unauthorised access, misuse, alteration, disclosure or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and OTPs and should never share them with another person.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing Services;
• Maintaining business and transaction records;
• Resolving disputes;
• Preventing fraud;
• Complying with legal and regulatory obligations; and
• Enforcing agreements.

Retention periods may differ depending on the type of information and applicable legal requirements.

9. Your Rights and Choices

Subject to applicable law, you may have rights concerning your personal information, including rights relating to:

• Accessing information;
• Correcting inaccurate information;
• Withdrawing consent where processing is based on consent;
• Requesting deletion where legally available;
• Managing communication preferences; and
• Raising grievances regarding processing of personal information.

Requests may be made through the contact details provided below.

Where processing is necessary to fulfil an Order or comply with law, withdrawing consent may affect our ability to provide certain Services.

10. Children's Privacy

EasyDrop's Services are not intended to be used independently by persons who are not legally competent to enter into contracts.

Where a minor uses the Platform, use should be under the supervision of a parent or lawful guardian.

We do not knowingly seek to collect unnecessary personal information from children.

11. Third-Party Websites

The Platform may contain links or integrations to third-party websites and services.

EasyDrop does not control the privacy practices of third parties.

You should review the privacy policy of the relevant third party before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on the Platform with an updated “Last Updated” date.

Where required by law, we may provide additional notice or seek consent.

13. Grievance Officer / Privacy Contact

EasyDrop
Legal Entity: EASYDROP
Registered Address: MURSHIDABAD ,WEST BENGAL
Privacy/Grievance Officer: 
Email: supporteasydrop@gmail.com
Phone: 9734100120

You may contact us regarding privacy concerns, requests or complaints using the above details.

14. Governing Law

This Privacy Policy shall be governed by applicable laws of India.

Nothing in this Privacy Policy limits any rights available to you under applicable law.

Last Updated: 5 September 2026