Effective Date: 5 September 2026
Last Updated: 5 September 2026
Website: easydrop.in
This Refund & Cancellation Policy explains the rules applicable to cancellation, returns, refunds, replacements and related requests for food, grocery and e-commerce Orders placed through EasyDrop.
This Policy should be read together with the EasyDrop Terms & Conditions.
EasyDrop aims to provide customers with a convenient and reliable ordering experience.
Refund, cancellation, return and replacement eligibility may vary depending on:
Nothing in this Policy is intended to restrict any consumer rights available under applicable law.
Food Orders are generally prepared specifically after an Order is placed.
Therefore, once a restaurant or food Partner has accepted an Order and preparation has started, cancellation may not be permitted.
Cancellation may be permitted before preparation begins, subject to the Order status shown on the Platform.
If cancellation is permitted, any applicable refund will be processed according to the applicable payment/refund method.
After preparation has started, the Customer may not be entitled to a refund merely because they changed their mind.
Customers should contact EasyDrop as soon as possible if:
EasyDrop may request photographs, videos, Order details or other evidence before determining the appropriate resolution.
Depending on the circumstances, the resolution may include:
Perishable items, including fresh food, groceries and other products with limited shelf life, may be subject to special cancellation and return restrictions.
Where an item is damaged, spoiled, incorrect or materially defective, Customers should report the issue promptly after delivery.
EasyDrop may investigate the complaint and may request supporting evidence.
For non-food products, return, replacement and refund eligibility may depend on the product category, seller policy, warranty terms and applicable law.
Products that are eligible for return may be required to:
Certain products may not be eligible for return due to their nature, hygiene requirements, customisation, perishability, applicable law or seller policy.
The applicable return conditions should be displayed on the relevant product page wherever required.
If you receive:
please contact EasyDrop within the applicable reporting period.
We may request:
After verification, we may provide a replacement, refund or other remedy as appropriate.
EasyDrop or the relevant Partner may cancel an Order because of:
Where applicable, amounts paid for a cancelled Order will be refunded.
If an Order cannot be delivered because of circumstances attributable to the Customer, including:
the Order may be cancelled or returned.
Refund eligibility may depend on the circumstances and applicable law.
Once a refund is approved, EasyDrop will initiate the refund through the applicable payment method or another legally permissible method.
The time for the amount to appear in the Customer's account may depend on:
EasyDrop is not responsible for delays caused solely by external payment providers, subject to applicable law.
Depending on the circumstances, a refund may include:
Certain charges may not be refundable where permitted by applicable law and the circumstances of the cancellation.
Where only part of an Order is affected, EasyDrop may issue a partial refund.
Where a Customer uses a coupon, discount, cashback or promotional benefit, the refund calculation may take the applicable promotion into account.
A promotional benefit may not be reinstated after cancellation unless expressly permitted by the applicable promotion.
For COD Orders, where a refund is approved, EasyDrop may request bank account, UPI or other payment information necessary to process the refund.
EasyDrop will not request a Customer's password, PIN or OTP for processing a legitimate refund.
Customers should never share banking passwords, UPI PINs or payment authentication credentials with anyone claiming to be an EasyDrop representative.
If an Order is marked as delivered but was not received, the Customer should report the issue to EasyDrop as soon as possible.
EasyDrop may investigate delivery records, contact the Delivery Partner or Partner, and review relevant information before determining the appropriate resolution.
EasyDrop may investigate accounts that show repeated or suspicious refund, cancellation, return or replacement activity.
Where fraud, abuse or manipulation is reasonably suspected, EasyDrop may take appropriate action in accordance with applicable law and the Terms & Conditions.
Customers may contact EasyDrop through:
Customers should provide their Order ID and a clear description of the issue.
Nothing in this Policy shall be interpreted as excluding or restricting any mandatory rights or remedies available to consumers under applicable Indian law.
EasyDrop may update this Policy from time to time.
The revised version will be published on the Platform with the updated effective date.
EasyDrop
Legal Entity: EASYDROP
Registered Address: MURSHIDABAD ,WESTBENGAL
Customer Support Email: supporteasydrop@gmail.com
Customer Support Phone: 9734100120
Last Updated: 5 September 2026
