Effective Date: 5 September 2026
Website: easydrop.in
Platform: EasyDrop Website, Mobile Application and related services
Welcome to EasyDrop. These Terms & Conditions (“Terms”, “Terms & Conditions” or “Agreement”) govern your access to and use of the EasyDrop website, mobile application, platform and related services (collectively, the “Platform”).
By accessing, registering on, browsing, or using EasyDrop, or by placing an order through the Platform, you agree to be legally bound by these Terms, our Privacy Policy, Cancellation & Refund Policy, and any other policies displayed on the Platform.
If you do not agree with these Terms, please do not use the Platform.
EasyDrop is an online technology platform that facilitates the purchase and delivery of various products, groceries, food, beverages and other goods/services offered by participating sellers, restaurants, stores and other business partners (“Partner(s)”).
EasyDrop may facilitate:
Depending on the transaction, EasyDrop may act as a technology platform/intermediary connecting customers with Partners and/or delivery personnel, or may provide certain services directly.
The specific terms applicable to an order may depend on the product, Partner, delivery method, location and applicable law.
For these Terms:
“Customer”, “User”, “You” or “Your” means any person accessing or using the Platform or placing an order.
“EasyDrop”, “We”, “Us” or “Our” means the entity operating the EasyDrop Platform.
“Partner” means a restaurant, merchant, seller, shop, store, brand, service provider or other third party listed on the Platform.
“Delivery Partner” means an individual, agency, logistics provider or other third party involved in delivering an order.
“Order” means a request submitted by a Customer through the Platform to purchase products, food, beverages or other goods/services.
“Platform” means the EasyDrop website, mobile application, software, technology infrastructure and associated services.
You must be legally competent to enter into a binding contract under applicable Indian law to use the Platform.
If you are under 18 years of age, you may use the Platform only under the supervision and responsibility of a parent or legal guardian who agrees to these Terms.
By using EasyDrop, you represent that:
Certain features may require you to create an account.
You are responsible for:
You must immediately notify EasyDrop if you believe your account has been compromised.
EasyDrop may suspend, restrict or terminate an account where we reasonably believe that the account is being misused, fraudulent, unlawful, or in violation of these Terms.
Customers may browse products, restaurants, stores and other Partners available on the Platform and place Orders subject to availability and serviceability.
An Order is not necessarily accepted merely because it has been submitted through the Platform.
An Order may be rejected, cancelled or modified because of reasons including:
Where applicable, the Customer will be informed of cancellation and any eligible refund.
EasyDrop attempts to display accurate information relating to products, food, prices, ingredients, descriptions, photographs, availability and other details.
However, information may be provided or updated by Partners and may occasionally contain errors or omissions.
Product photographs are for illustration and may not exactly represent the product delivered.
For food orders, Customers are responsible for reviewing available information concerning:
EasyDrop does not guarantee that food or products will meet a Customer's particular dietary, allergy, religious, nutritional or medical requirements unless expressly stated.
Customers with serious allergies or medical dietary restrictions should verify the information directly with the relevant Partner before ordering.
Partners are responsible for the products and services they list on the Platform, including, where applicable:
EasyDrop may provide technology, marketplace, payment-support, communication and delivery-coordination services but does not necessarily manufacture, prepare or own every product or food item listed by Partners.
Nothing in these Terms excludes any liability that cannot legally be excluded under applicable law.
Prices displayed on the Platform may be determined by EasyDrop, Partners, or both, depending on the transaction.
Applicable charges may include:
The applicable charges will generally be displayed before the Customer confirms the Order.
Prices and charges may change from time to time. Changes will not affect an Order that has already been accepted except where permitted by law or where an obvious pricing error has occurred.
EasyDrop may provide different payment methods, including online payment methods and Cash on Delivery (“COD”), where available.
Online payments may be processed through third-party payment service providers.
By making a payment, you authorize the applicable payment provider and/or EasyDrop to process the transaction for the amount shown at checkout.
EasyDrop is not responsible for delays, failures or additional charges imposed by a bank, card issuer, UPI provider or other payment service provider, except to the extent required by applicable law.
COD availability may depend on location, Order value, Partner, Customer history and other operational factors.
EasyDrop may facilitate delivery through Delivery Partners, Partners or third-party logistics providers.
Estimated delivery times shown on the Platform are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by:
Customers must provide a complete and accurate delivery address and remain reasonably available to receive the Order.
Additional charges or restrictions may apply where a Customer provides an incorrect address, is unavailable, refuses an Order without a valid reason, or otherwise prevents delivery.
Customers must ensure that the delivery address, phone number and other information provided are accurate.
EasyDrop and/or its Delivery Partners may contact the Customer using the contact information provided for delivery and Order-related communication.
If the Customer cannot be reached or delivery cannot reasonably be completed because of incorrect information or Customer unavailability, EasyDrop may cancel, return or otherwise handle the Order in accordance with the applicable policy.
Cancellation rights may vary depending on the type of Order.
For food and other perishable products, cancellation may not be available after preparation, processing, packing or dispatch has commenced.
For e-commerce products, cancellation and return rights may depend on the product category, Partner policy and applicable law.
Where a cancellation is permitted, any refund will be processed according to the applicable Cancellation & Refund Policy.
EasyDrop may charge a reasonable cancellation fee where permitted by applicable law and where costs have already been incurred.
EasyDrop or a Partner may cancel an Order where:
Where applicable, amounts paid for a cancelled Order will be refunded in accordance with the applicable refund policy.
Refunds, replacements and returns will be governed by the applicable Cancellation & Refund Policy and, where applicable, the Partner's stated return policy.
Depending on the product or Order, Customers may be required to report an issue within a specified period after delivery.
Examples of issues that may qualify for review include:
Customers may be required to provide photographs, videos, Order details or other reasonable evidence.
Refunds may be issued to the original payment method, bank account, wallet, or another permitted method.
Refund processing times may depend on the payment provider or banking institution.
Nothing in these Terms limits rights available to Customers under applicable consumer-protection laws.
Customers are encouraged to check the Order at the time of delivery, where reasonably possible.
If an Order appears materially damaged, tampered with, incorrect or incomplete, the Customer should report the issue to EasyDrop as soon as reasonably possible.
Acceptance of an Order does not automatically waive any statutory consumer rights.
EasyDrop may provide promotional offers, coupons, discounts, cashback, referral benefits or other promotional programs.
Each promotion may have additional conditions, including:
Promotions cannot be combined unless expressly permitted.
EasyDrop reserves the right to withdraw or modify a promotion where permitted by law, particularly where fraud, misuse or technical errors are suspected.
You agree not to:
EasyDrop may suspend or terminate access where prohibited conduct is suspected.
Customers may be permitted to submit reviews, ratings, photographs, comments and other content.
You must ensure that submitted content:
By submitting content, you grant EasyDrop a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and distribute that content for Platform operation, marketing and related business purposes, subject to applicable law.
EasyDrop may remove content that violates these Terms or applicable law.
The EasyDrop name, logo, trademarks, website design, application, software, graphics, text, photographs, databases and other Platform content are owned by or licensed to EasyDrop and are protected by applicable intellectual-property laws.
You may use the Platform only for personal and lawful purposes.
You may not copy, modify, reproduce, distribute, sell, license, reverse engineer or commercially exploit any portion of the Platform without prior written authorization, except where permitted by law.
Third-party trademarks, logos and Partner content remain the property of their respective owners.
The Platform may integrate with third-party services including:
Your use of such third-party services may also be subject to their respective terms and privacy policies.
EasyDrop is not responsible for independent third-party services except to the extent required by applicable law.
Your use of the Platform is also governed by EasyDrop's Privacy Policy.
By using the Platform, you acknowledge that EasyDrop may collect and process information necessary to provide the Services, including account, contact, delivery, transaction, device and usage information, in accordance with the Privacy Policy and applicable law.
By registering or placing an Order, you agree that EasyDrop and its authorized service providers may contact you regarding:
Marketing communications will be handled in accordance with applicable law and available communication preferences.
EasyDrop does not guarantee that the Platform or any particular feature will always be available, uninterrupted, secure or error-free.
We may temporarily suspend or restrict services for:
To the maximum extent permitted by applicable law, EasyDrop does not guarantee:
For products and food supplied by Partners, the relevant Partner remains responsible for the applicable product/service obligations, subject to Customers' statutory rights.
To the maximum extent permitted by applicable law, EasyDrop shall not be liable for indirect, incidental, special, consequential or unforeseeable losses arising from use of the Platform.
This may include losses arising from:
However, nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law, including applicable consumer-protection rights.
To the extent permitted by applicable law, you agree to indemnify and hold harmless EasyDrop, its directors, officers, employees, affiliates and service providers from claims, losses, liabilities, damages and reasonable expenses arising from:
This clause does not apply to the extent that the relevant loss was caused by EasyDrop's own unlawful conduct or negligence where liability cannot legally be excluded.
EasyDrop will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, floods, fire, severe weather, epidemics, pandemics, strikes, civil unrest, war, government restrictions, transportation disruptions, network failures, power failures or other similar events.
EasyDrop may suspend or terminate your account or access to the Platform where:
You may stop using the Platform at any time.
Termination will not affect rights or obligations that accrued before termination.
EasyDrop may update these Terms from time to time to reflect changes in:
Updated Terms will be published on the Platform with the revised effective date.
Your continued use of EasyDrop after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection and other mandatory legal rights, disputes shall be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].
Nothing in this clause prevents a Customer from exercising any mandatory statutory right available under applicable Indian law.
If you have a complaint, concern or grievance regarding the Platform, an Order, Partner, payment or delivery, you may contact EasyDrop through the customer-support channels provided on the Platform.
Grievance Officer: [NAME]
Email: [OFFICIAL EMAIL]
Phone: [PHONE NUMBER]
Address: [REGISTERED OFFICE ADDRESS]
EasyDrop will endeavour to address complaints within the timeframes required by applicable law.
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in effect.
Failure by EasyDrop to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
EasyDrop may assign or transfer its rights and obligations under these Terms as part of a merger, acquisition, restructuring, sale of business or other lawful transaction.
Customers may not assign their account or rights under these Terms without EasyDrop's prior written consent.
These Terms, together with the Privacy Policy, Cancellation & Refund Policy and other policies expressly incorporated into them, constitute the agreement governing your use of the Platform, subject to applicable law.
For questions about these Terms or the EasyDrop Platform, please contact:
EasyDrop
Website: easydrop.in
Email: supporteasydrop@gmail.com
Phone: 9734100120
Registered Office: MURSHIDABAD ,WEST BENGAL
Last Updated: 5 September 2026
